IT Learning Specialist - Learning and Development

Location

Bangalore | India

Job description

Hiring for IT Learning and Development specialist.

About Voya India

Voya India, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial, Inc., we are dedicated to delivering cutting-edge solutions to Voya's Health (employee benefits), Wealth (retirement), and Investment Management businesses. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth, and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial, Inc.

Role Overview

An IT learning specialist is primary responsible leading/managing end to end learnings of the aligned Business unit. The individual will be responsible to identify the training needs and create learning solutions for IT -Technical skills

Role

· Training need identification in areas of Functional, Process and Behavioral trainings

· Acts as single point of contact for 'all trainings' – plan, execute and regular report out to leadership on learning progress

· Develop content and facilitate sessions to new hires and existing colleagues –

o Foundation/Domain, Process, Technical and Behavioral traininngs

· Develop detailed context of the overall business/processes to be able to proactively assess learning needs and design/conceptualize learning frameworks accordingly

· Standardize process training approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications

· Understand the knowledge management framework- includes SOP documentation

· Rollout periodic refreshers and remediation on Domain and Processes

· Should be able to derive and articulate the investments made in learning

· Translate requirements into trainings that will groom employees for the next step of their career path

· Build annual training program and prepare teaching plans

· Stay abreast of the new trends and tools in employee development

• Knowledge Transfers (KT) for New Transitions
• Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
• Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
• Track, monitor and report training progress
• Identify any learning gaps and drive mitigation steps

Requirements

• Knowledge on RPA, Analytics, OMNI, Salesforce will be a plus
• Background of any of the following : –
• C++, Java,C#,.NET Technologies, Scripting, Oracle PL/SQL,Sybase,DB2/UDB will be an added advantage
• Partner with the business to assess learning requirements using Training Needs Identification (TNI) methodologies
• Expertise in managing end to end learning needs of a Business Unit/LOB
• Excellent interpersonal, communication, and organizational skills
• Ability to work cohesively with onshore, offshore and shared services teams
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
• Stay abreast on training and development research and industry trends: Deploy best in class learning practices
• Partner with vendors partners to facilitate the learning needs for the business
• Well versed with Program or project management skills to plan, monitor and report status of learning projects
• Experience in using LMS, Dashboards and SharePoint would be an added advantage
• Manage Logistics – room bookings, sending invites to participants, rollout surveys, assessments etc.

Experience

• 15+ years' overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting IT line of business

Education

· Postgraduate/Graduate from a reputed institute

Band Requirement

· Manager/Senior Manager (M1/M2) level is recommended for this role

Domain Requirement

• Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference

Other Requirements

• Flexible work schedule will be required – the individual must be willing to work on rotational shifts and from office in-person as per the business need.

Job tags

Salary