Service Desk Officer - Analyst

Location

Bangalore | India

Job description

Job Description:

This is a Regional Monitoring Centre / Service Desk Officer position that provides 24 x 7 supports. Staff assigned to support computer operation staff to perform shift works according to assigned tasks which include monitoring the infrastructure in the regional data centers, 1st level troubleshooting of network-related issue, daily scheduled computer jobs as well as monitoring daily activities and report unusual activities promptly as well as ticket management.

Job Responsibilities:

• Actively works in performing system, applications, network monitoring.
• Timely ticket-logging, escalation, progress updates till incident is resolved.
• Works closely with the resolver groups until resolution.
• Perform 1st level investigation and troubleshooting (e.g. VDI, Outlook, and Mobile devices).
• To support ad-hoc Health Checks activities.
• Perform some recovery work through established procedures.
• Notify customer in the event of an incident and maintenance activity.
• Documentation updated and improvement within computer operations.
• Ensure proper submission of reports.

Competencies Needed:

• Must have experience in administrative operations and have high proficiency in IT and computer skills
• High degree of accuracy and detail orientation
• Excellent problem solving, coaching, and written and verbal communication skills
• Strong leadership and teamwork skill with collaborative and diligent attitude
• Advanced IT and computer skills
• Excellent time management skills
• Good business acumen

Education level:

• Any undergraduate degree/above or equivalent post graduate diploma in IT related domain.

Experience:

• Minimum 2-5 years of relevant working experience within NOC/Service Desk environment.

Job tags

Salary