wavespace: Experience Manager

Location

Trivandrum | India

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY wavespace : Experience Manager 

At EY wavespace, we reimagine what is possible for business. We help teams to reframe their thinking and align to find answers fast.

Our immersive approach brings the right people together from across an organization; EY and beyond- virtually, in person, or using a blend of both. It gives teams the mindset and tools to think differently and solve problems at speed. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of the wavespace practice, you’ll help leading companies across industries strategize and execute on their future vision and experience.

Your Key Responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. As a wavespace Experience Manager, you will oversee the development and execution of the customer experience and/ and management of client service delivery.

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high-quality work products. As a wavespace Experience Manager, you will oversee the development and execution of the customer experience and management of client service delivery.

A wavespace Experience Manager understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there (captured in exam questions) and has experience in consulting. They are ultimately responsible for

• Day-to-day client relationship and wavespace team direction end-to-end delivery of wavespace experience(s).
• Leading and owning experiences & workshops. Lead the experience from the “front of the room” as facilitator.
• Managing resourcing, timelines, costing and client expectations
• Work collaboratively, use tools & techniques of innovation/ Design Thinking, knowledge management. 

Skills and attributes for success

To qualify for the role, you must have

• Ability to act as an advocate and leader in the strategic design process of projects, owning the overall Client outcomes and Experience. Lead the development of various activities (e.g. visioning, customer personas, execution roadmap), collaborate with design team to build visual themes and execute the session as a leader & facilitator.
• Knowledge of innovation tools and techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions.
• Ability to provide strategic direction, working with engagement team to manage client expectations in line with the overall digital and customer experience vision.
• Experience translating business requirements and goals, end user needs and inputs from cross-functional teams into differentiated solutions.
• Ability to foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior level consultants within the organization by providing structured and on-the-job feedback.

Ideally, you’ll also have

• Bachelor's Degree & Master’s Degree/ MBA (Preferred) with 12+ years of work experience related to consulting, business strategy, customer experience strategy etc. with client facing responsibilities.
• Experience in facilitating, leading groups towards business outcomes
• Project management/ leading projects and having an overall view of its design and execution
• An entrepreneurial spirit who is excited by ambiguity, operates autonomously and is able to make informed decisions on the fly, grounded in a client/ user centric point of view
• A design thinking mindset with exposure to design planning or product design or experience in a creative field (e.g. media management, digital creatives).
• People management experience with both project teams and individual direct reports.

What we look for

We’re seeking passionate leaders with a strategic vision and a desire to stay on top of both customer experience and digital trends and who value diversity and inclusion, who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their vision, EY’s wavespace Practice could be the next step in your professional journey.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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