Location
Noida | India
Job description
Company Overview
V Job Consultancy is a highly professional recruitment consultancy that specializes in filtering jobs according to our clients' needs. With a team of dedicated recruiters, we strive to match qualified candidates with the right job opportunities. We have 11-50 employees and are part of the Business Process Outsourcing (BPO) industry. Learn more about us at
Job Overview
We are seeking a Customer Care professional to join our team at V Job Consultancy. As a Customer Care representative, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Noida, Uttar Pradesh, India, with a junior level requiring 1 to 3 years of experience. If you have excellent communication skills and a passion for delivering exceptional customer care, we would love to hear from you.
Qualifications and Skills
- 1-3 years of experience in a customer care or customer support role
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to work independently and in a team environment
- Knowledge of international customer care practices
- Proficiency in customer service software and tools
- Familiarity with the BPO industry is a plus
- Flexibility to work in shifts, including weekends and holidays
- Attention to detail and strong organizational skills
Roles and Responsibilities
- Provide prompt and efficient responses to customer inquiries via phone, email, or chat
- Assist customers in troubleshooting and resolving technical issues
- Ensure customer satisfaction by delivering a high level of service
- Maintain accurate and up-to-date customer records
- Collaborate with internal teams to resolve customer issues and escalations
- Identify and escalate priority issues or trends to the appropriate departments
- Stay up-to-date on product knowledge and company policies
- Contribute to improving customer care processes and procedures
Job tags
Salary
Rs 40000 - Rs 50000 per month
