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Location

Chennai | India

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Job description

Job Title: Customer Support Voice - Domestic

Location: Marathahalli, Bangalore

Salary: 25K CTC (20,800 take-home)

Job Description:

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Voice - Domestic. This role involves providing assistance to our domestic customers over the phone, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

- Handle inbound and outbound calls from domestic customers, addressing their queries, concerns, and requests.

- Provide accurate and timely assistance while maintaining professionalism and empathy.

- Identify and escalate priority issues to the appropriate channels for resolution.

- Keep detailed records of customer interactions and transactions.

- Collaborate with internal teams to ensure swift resolution of customer issues.

- Maintain a high level of product and service knowledge to effectively assist customers.

- Follow company policies and procedures in handling customer inquiries and complaints.

- Meet and exceed performance targets and customer satisfaction goals.

Requirements :

- Minimum 1 year of experience in a BPO environment is required.

- UG/Graduate/Fresher/Experienced candidates are welcome to apply.

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Job tags

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Salary