Location
Bangalore | India
Job description
Job Description
At
FYERS (Focus Your Energy and Reform Self), our mission is 'To Empower New-age Traders & Investors with the Best-in-class Technology and Platforms'
We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.
FYERS is looking for dynamic individuals to join our team as Trainer at our headquarters. The ideal candidate should have a strong work ethic, attention to detail, and a commitment to customer success. The position requires adaptability and a willingness to contribute to various roles within the customer success organization. It's a demanding yet rewarding role filled with learning opportunities and fun as we strive to deliver the best services to our customers.
Role And Responsibilities - Conduct product training for new hires in Stock Market Lines of Business.
- Provide regular coaching and feedback to customer success associates to enhance functional skills and leadership capabilities.
- Set and achieve goals for the training team aligned with departmental objectives.
- Collaborate with stakeholders to manage training delivery plans for various needs.
- Plan for future business requirements and communicate effectively across all stakeholder groups.
- Model effective verbal and written communication, contributing to project/program documentation and business reviews.
- Own and deliver performance metrics related to training and use root cause analysis for continuous improvement.
- Utilize instructional training methods for presentations and application of content, including feedback sessions.
- Design training curriculum based on inputs from Operations & Quality teams.
- Design and manage the Knowledge Management portal.
- Stay updated on product/process knowledge and bridge gaps in understanding.
- Take part in calibrations and work closely with Quality teams on action plans.
- Manage training throughput and performance, including creating, updating, and managing training content in the Learning Management System (LMS).
- Contribute to process improvement initiatives and ideation.
- Conduct weekly refresher sessions and create Learning Index Audit Reports.
- Drive on-the-job training (OJT) initiatives.
- Ensure compliance with risk management and applicable regulations.
Preferred Qualifications - Ability to lead training programs for diverse teams such as Sales, KYC, Customer Onboarding, Engagement, Social Media, and Customer Experience.
- Bachelor's degree or higher in any stream.
- Leadership experience in coaching, training, and performance management.
- Experience in training, facilitation, and learning methodologies.
- Advanced skills in MS Office & SQL.
- Excellent verbal and written communication skills.
- Familiarity with virtual training labs is a plus.
- Minimum 1 year of experience in the training domain.
- Good understanding of various teaching methodologies and tools.
- Strong time-management and multitasking skills.
- Excellent presentation skills.
- Graduate with stock market/securities work experience is preferred.
- Good facilitation skills.
- Team player with proficiency in English and Hindi (preferred).
- Experience in preparing Training Needs Analysis (TNA) and Training Needs Identification (TNI).
- NISM certification would be an added advantage.
Job tags
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