Analyzing users stories and/use cases/requirements for validity and feasibility
Execute all levels of IVR testing (System, Integration, and Regression)
Detect and track software defects and inconsistencies
Provide timely solutions
Apply quality engineering principals throughout the Agile product lifecycle
Provide support and documentation
Technical Skills:
Must have 1+ years of experience in the required skills below.
Candidate with a Strong and deep understanding of IVR call flows.
Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set time lines and quality standards - Mandatory.
Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
Knowledge on Project Management Tools in Azure Dev ops
Knowledge of maintaining test environment
Good experience with using SQL
Effective Test Data and Test Metrics Preparation
Analyzing the test results and preparing the test report
Team Handling Capabilities, Provide Training to the Team on related skill
• Business Skills:
Capable of working on or leading a team through a fast-paced and complex project
Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation
Prior experience in working in a customer-facing role
Knowledge of customer service processes
Exercises good judgment
Strong follow-through, ownership & responsibility on tasks assigned
Effective time management and maintains flexibility
Demonstrate flexibility to adjust working hours to match customer and team interactions
