Sr. Technical Program Manager
Location
Bangalore | India
Job description
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone. Job Description Sr. Technical Program Manager position is responsible for performing several aspects of Project and Program Management for TokenID Program. The position is part of a team driving projects that are highly complex in a multi-year program. It requires a person who can quickly come up to speed on the business (product) and technical aspects of program to collaborate with both business (product) and technical stakeholders to plan and manage software delivery in a constantly changing or evolving environment.
Essential Functions - Manage planning and execution of MVP (Minimum Viable Product) scope of multiple projects concurrently to deliver phases for multi-year projects.
- Create detailed project schedules, including dependencies between cross-functional teams, operational teams, clients and partners, and agile release trains.
- Drive delivery and perform effective change management based on program and project priorities, approved funding, and resource availability across all dependent teams.
- Identify cross-functional risks, create and manage a risk mitigation plan.
- Track progress on cross-functional deliverables and ensure all stakeholders are appropriately informed of progress and issues.
- Apply domain knowledge to identify, communicate and resolve issues, blockers, and risks. Resolve problems through information gathering, analysis, investigation, and collaboration.
- Be a communication hub for the project team, and ensure all stakeholders have the appropriate information in a timely manner to perform their jobs.
- Drive brainstorming sessions with the appropriate stakeholders to resolve issues.
- Ensure the program complies with Visa's Project Management Methodology and Key Controls and that accurate and timely information is collected and reported regularly on program progress and financial status. Support data collection for audits, as needed.
- Provide project team(s) with expertise, direction, motivation, and encouragement.
- Share knowledge amongst direct team members, project team members and contribute to domain knowledge library and training materials.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications Basic Qualifications
- 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 12+ years of relevant work experience.
- At least 10 years of professional experience in software development or project and program management with continuous experience for at least the past 5 years managing technically complex, cross-organizational, multi-year programs or activities.
- Excellent verbal, written, and presentation skills with ability to effectively communicate technical and business issues and solutions to different organizational levels and audiences.
- Deep analytical and problem-solving skills with ability to think strategically.
- Strong leadership qualities and organizational skills as well as the ability to adapt quickly to change (e.g., changing priorities, assignments, and roles).
- Strong process orientation and a solid understanding of project management techniques, methodologies, and best practices.
- Flexibility and adaptability to ensure commitments are met or are successfully replanned when required.
- Experience managing dependencies between technology teams using different delivery methodologies, especially Agile and Waterfall.
- Conflict management and negotiation skills to achieve project goals and develop trust with stakeholders.
- Able to understand high level architectural and engineering discussions, and to use this information to manage risks and ensure accurate program stakeholder communications.
- Proficient in Jira Align, Jira, Wiki, Microsoft Office tools (MS Teams, Word, Excel, PowerPoint, Project, SharePoint). Clarity and Tableau experience a plus
Preferred Qualifications - 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Bachelor's degree or higher.
- Certifications relevant to project and program management, e.g. PMI certifications, SAFe certifications, Agile certifications, etc.
- Certifications related to software development, secure coding practices, etc. may also be relevant.
- Experience working on financial networks, card payments, digital wallets, or e-commerce software development and delivery.
Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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