Jwalpa Tech Services
Location
Trivandrum | India
Job description
Major Responsibilities :The Service Now Business Analyst will be responsible for : 1. Engaging with business stakeholders to understand their business needs and to outline detailed requirements.2. Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.3. Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.4. Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.5. Participate in the development and grooming of Agile User Stories.6. Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.7. Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform8. Documentation of workflow, leveraging third party tools and technology.9. Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow's software development lifecycle.10. Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.11. Conducting needs assessments calls and product demonstrations with prospective customers.12. Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.13. Operates as a liaison between technical personnel and the appropriate Client and / or account teams.14. Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.15. Supports team information sharing and on-boarding of colleagues as the team grows.16. Provides input on processes, procedures, or new approaches.17. Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations.Educational & Professional Qualifications : Bachelor/B-Tech/B-E Experience : 6 + years of experience.Technical Skills (Mandatory) :You will be successful in this role if you have :1. Excellent written and verbal communication skills.2. At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)3. At least 2+ years of experience within HRSD module.4. Demonstrated ability to manage multiple stakeholders from across the Enterprise.5. Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.6. Solid technical aptitude specific to ITSM tools.7. Track record of successful customer-facing engagements, self-starting skills.8. A high degree of proficiency using Microsoft Tools9. Working knowledge of Jira or other scrum tools10. Applicants should be willing to support global product deployments, working across different time zones.11. ITIL knowledge and experience.Functional/Domain Knowledge (If required) :12. Strong ITIL V3 or above (Minimum ITIL foundation certification preferred)13. ServiceNow CSA certified. Good to have CIS-HRSD certifications.14. Exposure to Cloud technologies is good to have.15. Excellent English Communication/Presentation skills (Oral & Written).16. Perform duties with limited supervision17. Ability to multi-task and work under strict deadlines18. Ability to respond quickly to problems and changesOther skills (Preferable technical skills /Soft skills) :19. JavaScript, MySQL20. German language (Good)21. ServiceNow Development22. Excel, Word, PowerPoint Knowledge23. Release Management24. Training experience. (ref:hirist.tech)
Job tags
Salary
