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Assistant Front Office Manager


Augmenta Health


Location

Bangalore | India


Job description

• Coordinate administrative tasks for the organization.
• Co-handle all parts of administration, including (but not limited to) phone calls,
messaging, appointment scheduling/rescheduling/ cancellation, appointment follow-up, record keeping, update of daily transactions, all in a timely manner.
• Maintain an organised accounting system.
• Ensure that the cleaning staff's responsibilities are properly managed.
• Coordination of office equipment repair and replacement.
• Encourage the recruitment, training, and retention of competent individuals into the team.
• Actively support and promote the activities of the company.
• Enhance social media presence of the company(branding).
• Coordinate with other organizations to schedule training programs and workshops.
• Coordinate with government agencies/ officials to handle administrative grievances.
• Able to do some writeups using the content provided by the team (content development)
• Help the team develop algorithms to increase client retention & referrals and reduce
attrition.
• Maintain front office quality assurance.
• Development of website, database and tools related to the services offered

Job Requirements

• Maintain a pleasant demeanour in all interactions with clients, consultants and other team members.
• Able to collaborate with others and work as a team.
• Adaptable to the nature of work needs.
• Observe strict deadlines while working.
• Own responsibilities of the activities undertaken.
• Be willing to give and accept regular constructive feedback to and from the team.
• A working knowledge of basic medical terminology will be an extra advantage in this position.

Skills:

• Proficient in using Tally (ERP/ Prime) & Microsoft Office (Word, PowerPoint,
Excel).
• Be willing to apply to utilize other basic applications as needed (Grammarly, JotForm, WP Courseware etc.)
• Have an excellent command/highly proficient in spoken and written English.
• Working knowledge of the available in-house products and their applications.
• Be able to prioritize workload while remaining flexible.
• Willing to learn, apply and excel.


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