Samir Miten Patrwala (Proprietorship of Explorus Travel)
Location
Mumbai | India
Job description
Job Description:
• Understanding the client's query (FIT, Group, Leisure or Corporate).
• Checking available options on GDS. Also checking with any B2B wholesalers just in case.
• Suggesting best possible routing, airline by keeping in mind Immigration rules.
• Quoting the client lowest airfare in real-time or within few minutes of receiving the query.
• Calling for Passport copies of the client to create the PNR, store the fare.
• Updating the client with baggage allowance, seat & meal preference, special requests.
• Updating the client with issuance deadline, cancellation, rescheduling, refund policy.
• Aggressively following up on the query until the deal gets closed.
• Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.
• Liaise relationship managers of Airline & B2B consolidators.
• Timely checking the Queues in GDS so as to avoid getting ADM.
• Following up with Airlines & Issuing agents for refunds if any.
• Checking weekly statements received from ticketing consolidators.
• Getting best SOTO fares & Coupon fares from their dealers.
• Issuing tickets on Client's credit cards, Miles, Points when required.
• Coordinating with Accounts team to get invoice generated.
• Promptly sharing ticket copies and invoices with clients.
• Coordinating with clients for payments without any delay.
• Proactively asking the client if he/she needed any additional booking of visa, travel insurance,Âaccommodation etc. If yes, connect the client to our Operations / Sales team immediately.
• Remaining as one point contact for client until the end of the trip.
• Rescheduling, Cancelling the ticket as per client's requirement.
• Remaining available 24x7 for any eleventh hour changes.
• Maintaining cordial relationship with the client so that they refer us more business.
Minimum criteria to apply for this job:
• Must be able to travel daily (Mon-Sat, 10am – 7pm) to our office at Charni Road, Opera House, Mumbai.
• Must be able to handle queries, calls outside office hours in case of emergency.
• Must have 8+ years' ticketing experience in International sectors outside Asia.
• Must have strong and effective communication and analytical skills.
• Must have in-depth knowledge of International destinations like Europe, UK, USA, NewÂZealand, Africa in terms of Routing (especially in Open Jaw itineraries), Lay-over & CovidÂguidelines etc.
• Must be well versed with various B2B online ticketing portals.
• Must be able to join immediately within a week or two, once selected.
ONLY IF you have clearly understood the aforementioned Job profile and the criteria, please click on the below Google form link and provide us with preliminary information about you. We shall evaluate your application basis the response received and connect with you soon...
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