Charge Capture Audit and Training Specialist - Eye Care for Animals (ECFA) - Virtual
Location
Work from home | India
Job description
Description
Position at Thrive Pet Healthcare
Job Summary:
The Charge Capture Audit and Training Specialist will perform in-depth charge capture audits at all ECFA locations. These audits will involve estimate reviews, day of procedure audits, and historic encounter audits focusing on charge capture, but also on medical record completeness. The Specialist will report findings to the ABM/ROM and will assist in performance correction plans and/or training plans for teams or individuals to improve charge capture and medical record accuracy. The Specialist will also create/maintain content for efficient training of new staff members to ensure quick mastery of charge capture.
Responsibilities:
Leading with Your Head
Understanding business, solving problems, and making decisions through inclusive contributions of others
- Ensure hospitals are compliant with ECFA and Thrive estimate creation, invoicing, discounting, and medical record accuracy.
- Create and evaluate standard operating processes across the specialty that focus on accurate charge capture.
- Evaluate and report on quality of medical record documentation and alignment with charges.
Leading with Your Heart
Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively
- Work alongside the Support Regional Team to improve the financial health of practices within the specialty.
- Support hospital level leadership and staff in training related to all aspects of charge capture and medical record accuracy.
- Support all locations in SOP and change management associated with audit findings.
Leading With Your Hands
The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results
- Work closely with ABM/ROM to prioritize low revenue/low EBITDA practices and create audit tasks, cadence, and reporting parameters.
- Develop/maintain an intense charge capture audit cadence and reporting template that focuses on daily and real-time reviews of exam, procedure, and surgical invoices.
- Develop/maintain a standard charge capture audit cadence and reporting template that focuses on monthly reviews of surgical invoices and random exam/procedure invoices.
- Work with ABM/ROM to determine the level of audit needed for each practice.
- Review estimates for charge capture accuracy.
- Track estimate conversion rates for selected practices.
- In conjunction with charge capture audits, discounts will also be reviewed (type and amount) and reported to the ABM/ROM for selected practices.
- In conjunction with charge capture audits, review and reporting of medical record accuracy and completeness will be documented and reported to the ABM/ROM.
- Develop and maintain Vetspire packages and macros to improve charge capture and medical record compliance.
- Develop/maintain/perform training processes for new hires to ensure accurate charge capture and medical record compliance.
- Provide virtual and onsite new hire training or efficiency training, when requested.
- Develop/perform training for individuals or teams that need to improve their charge capture as identified by the charge capture audits.
Key Qualifications:
- Preferred: 5+ years’ experience in veterinary field, including training responsibilities
- Ability to develop strong relationships with partnered practices
- Excellent communications and facilitation skills to build relationships and foster trust at all organizational levels
- Understanding of data analytics
- The ability to think in complex and ever-changing situations, ability to solve problems, execute and transfer knowledge
- Ability to analyze various sources of data in order to establish priorities and initiate programs
- Availability to occasionally work uncommon hours and overtime
- Ability to travel approximately 25% of the time
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Job tags
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