(TM) Technical Lead Engineer

Location

Gurgaon | India

Job description

votre rôle

• Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.  
• Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
• Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
• To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
• Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
• Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design  Implementation and Integration.
• Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
• Knowledge of New Technologies – ISE, PRIME, DNA-C.
• Participate in Technical escalation management.
• Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
• Perform Quarterly/Half yearly technical audit for the designated customer network.
• Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
• Deliver customer specific or new technology trainings to the team/cross functional teams.
• Documentation of change performed in customer network.
• Perform weekly/monthly security audits
• Build final config and perform SAT/CAT for customers.
• Level-3 entity for chronic incidents and major escalations.
• Participate in monthly customer meetings coordinated by the CSM as extended team.  
• Support  24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
• Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
• Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.
• Ability to work under pressure, dealing with multiple tasks.
• Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
• Project manages bulk & complex migrations using standard process and procedures – CMRM.
• Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.
• Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.

votre profil

Educational Qualifications

• Engineering Degree/Equivalent in Telecommunications field, preferred

Relevant Experience

• Min. 8-12 years’ experience in core enterprise network and MPLS VPN.

CCNA, CCNP, CCIE, JNCIA, SD-WAN, Riverbed, Cisco Wireless LAN

Desired skills/knowledge

Minimum 8 to 12 years of experience.

Area of expertise:

1. Cisco & Juniper routing & switching, Nexus, Wireless LAN
2. Data Center Technology: ACI, DNA-C (SDA)
3. SD-WAN – Cisco Viptela, Cisco Meraki, Fortinet, Versa, Prisma

Core experience implementing network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing Protocols, SDWAN).

Basic knowledge Ansible/Python Scripting, Linux will be preferred.

Good knowledge of industry standards and compliance requirements.

le plus de l'offre

Job tags

Salary