Location
Bangalore | India
Job description
As JFrog is growing as a company and the volume of our customer data and interactions increases, managing this growing dataset becomes more complex and requires dedicated teams to ensure data accuracy, completeness, and relevance.
Our Revops group is committed to enhancing overall operational efficiency and the right infrastructure to support the Growth strategy. A key factor to achieve it is by keeping our CRM customer data accurate and up-to-date.
The JFrog RevOps team is looking for a driven and talented Data Operations Analyst for maintaining the integrity, quality and consistency of our data within the CRM system.
As a Data Operations Analyst at JFrog you will...
Data Entry and Maintenance:
- Oversee data entry processes and ensure accurate and timely updates in the CRM Account records that are related to JFrog Marketing, Sales and Finance.
- Utilize data enrichment tools and services to validate Account records
- Regularly review and clean duplicates, perform merge actions, delete and update outdated or irrelevant data in the CRM
- Manage queue of Data change request and Meet SLA guidelines
Data Quality Management:
- Conduct data audits cadence and identify inaccuracies or inconsistencies
- Collaborate with operational teams (Marketing, RevOps, Finance and IS) to ensure data accuracy and identify areas that are not aligned with the data governance and Policies
- Conduct root cause analysis for data quality issues and recommend corrective actions of Business processes
- Track & monitor data integrity for newly launched Sales and Marketing Business Processes in the CRM
To be Data Operations Analyst at JFrog you need...
- 2-5 years of experience in data management role, preferably in a B2B Enterprise companies
- Familiarity with data governance principles and data quality frameworks and tools such as ZoomInfo, LinkedIn Sales Navigator, etc.
- Detail-oriented mindset with excellent organizational and time management skills
- Proficiency in Salesforce CRM, including data entry, reporting, and user administration
- Ability to work effectively in a team environment, collaborating with cross-functional teams and stakeholders
- Excellent analytical and problem-solving skills with a keen attention to detail
- Excellent communication and interpersonal skills to effectively interact with internal stakeholders
- Proactive approach to identifying areas for improvement and implementing innovative solutions
- Excellent written and verbal English
Advantageous Expertise
- Familiarity with Data Enrichment ToolsÂ
- Familiarity in Sales and Marketing processes
- Familiarity with SQL for querying, analyzing, and manipulating data within relational databases
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