Job Title: ServiceNow Support Engineer - Group Audit
Location
Pune | India
Job description
Job Title: ServiceNow Support Engineer - Group Audit
Location: Pune
Job Type: Full-time
We are currently seeking a skilled ServiceNow Support Engineer with 2.5 years of experience, specializing in Group Audit, to join our dynamic support team.
Responsibilities:
ServiceNow Support:
- Provide expert-level support for ServiceNow platform, with a specific focus on Group Audit functionalities.
- Respond to and resolve support requests related to Group Audit in a timely and efficient manner.
Issue Resolution:
- Diagnose and troubleshoot technical issues related to Group Audit within the ServiceNow environment.
- Collaborate with end-users and internal teams to identify root causes and implement effective solutions.
Configuration and Customization:
- Assist in the configuration and customization of ServiceNow to align with Group Audit requirements.
- Implement changes and enhancements to improve the functionality of the Group Audit module.
Documentation:
- Maintain accurate and up-to-date documentation of Group Audit processes, configurations, and issue resolutions.
- Create knowledge base articles to empower end-users with self-service support options.
Collaboration:
- Work closely with cross-functional teams, including developers, administrators, and business stakeholders, to address Group Audit-related challenges.
- Collaborate with ServiceNow developers to implement improvements and updates.
Qualifications:
Experience:
- Minimum of 2.5 years of experience as a Support Engineer with a focus on ServiceNow, specifically in Group Audit.
- Proven track record of successfully resolving ServiceNow support issues.
Technical Skills:
- Strong knowledge of ServiceNow platform functionalities, especially in the context of Group Audit.
- Familiarity with scripting languages (JavaScript, etc.) used in ServiceNow configurations.
Problem-Solving:
- Ability to analyze and solve complex technical problems efficiently.
- Excellent troubleshooting skills with a focus on providing effective solutions.
Communication Skills:
- Strong verbal and written communication skills.
- Ability to convey technical information to both technical and non-technical audiences.
Customer Focus:
- Customer-centric mindset with a commitment to delivering high-quality support services.
- Ability to understand and address end-users' needs related to Group Audit processes.
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
servicenow,service now developer
Designation: Job Title: ServiceNow Support Engineer - Group Audit
Vacancies: 1
Experience: 2.5 Year(s) - 5.0 Year(s)
Job tags
Salary
Rs 5 - 10 lakhs p.a.