Location
Rajahmundry | India
Job description
The job description of an F&B (Food and Beverage) hostess typically includes a range of responsibilities related to providing excellent customer service and ensuring the smooth operation of the dining area. Here is a general outline of the job description for an F&B hostess:
Job Title: Food and Beverage Hostess
Job Summary:
As an F&B hostess you will be responsible for greeting and welcoming guests managing reservations and coordinating the seating arrangements in the restaurant. Your primary goal is to provide exceptional customer service enhance the overall dining experience and contribute to the efficient operation of the establishment.
Key Responsibilities:
- Greeting and Seating Guests:
- Welcome guests as they arrive at the restaurant.
- Escort guests to their assigned tables ensuring a positive first impression.
- Reservation Management:
- Receive and manage reservation requests either over the phone or in person.
- Ensure accurate recordkeeping of reservations and allocate tables efficiently.
- Communication:
- Communicate effectively with guests to understand their preferences and special requests.
- Liaise with the kitchen and waitstaff to coordinate seating and ensure smooth service.
- Customer Service:
- Provide excellent customer service by addressing guests inquiries and concerns.
- Assist in resolving any issues that may arise during the dining experience.
- Maintaining the Waiting Area:
- Keep the waiting area clean and organized.
- Manage guest flow to minimize wait times.
- Menu Knowledge:
- Have a good understanding of the menu to assist guests with their selections.
- Provide information about daily specials and promotions.
- Collaboration:
- Work closely with the kitchen and serving staff to maintain a cohesive and efficient operation.
- Relay important information to the appropriate team members.
- Upselling:
- Suggest additional items such as appetizers or desserts to enhance the guest experience.
- Promote special offers and promotions.
- Cash Handling:
- Handle cash transactions for walkin guests and process payments accurately.
- Ensure the security of cash and follow established cashhandling procedures.
- Adherence to Policies:
- Follow restaurant policies and procedures.
- Maintain a neat and professional appearance.
Qualifications:
- Previous experience in a similar role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fastpaced environment.
- Strong organizational skills.
- Familiarity with reservation systems.
This job description may vary slightly depending on the specific establishment and its policies. It is important for F&B hostesses to be friendly efficient and capable of managing guest relations effectively.
customer,customer service,seating,communication
Job tags
Salary
