Excellent communication skills in English and Japanese
Understanding of IT Service Management (ITSM) tools such as ServiceNow etc Responsible for all interpretation task ie read through the original documents and modify in the objective language, ensuring that the importance of the source content is retained
Translating all text from English to Japanese and vice versa
Facilitate conversation and communication between a Japanese speaker and an English speaker
Full time Bachelor of Engineering
Application monitoring
Responsibilities
Provide Service Desk services at his/her designated shift in Japanese Language as the first point of contact
Log the user issues through ticketing system, Work until issue closure
Respond to end users through online chat, emails
Customer driven and always drives for end user Infra monitoring
Do application health check and proactively report any outages
