Freshworks
Location
Chennai | India
Job description
. Become your customers' strategic consultant and go-to person for help Deliver insights to help customers optimize the value of Freshworks products, and improve their metrics and overall performance.
. Provide coaching and education to improve adoption of the Freshworks product by every user.
. Build value-based relationships with customers ensuring alignment with key goals at all levels or the organization.
. Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogs.
. Partner with Sales Account Management to help ensure renewal and expansion opportunities are identified and closed successfully.
. Bring intelligent product feedback and recommendations from customers back to Product teams.
. Contribute to the development of industry-leading processes and best practices for delivering Customer Success.
SaaS experience, customer success, enterprise accounts
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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