Process Expert

Location

Chennai | India

Job description

Opportunity

• Candidate must possess Strong communication skills in ENGLISH
• Role is CUSTOMER FACING and candidate is required to deliver excellent CUSTOMER EXPERIENCE by resolving queries timely via Email & Chat from customers on OTIF basis (On-time in-Full)
• Candidate must demonstrate strong ANALYTICAL & CUSTOMER SERVICE MINDSET, CENTRICITY and demonstrates EMPATHY while communicating with customers
• Candidate must have good INTERPERSONAL SKILLS, TEAM PLAYER MINDSET and can COLLABORATE with other internal stakeholders to resolve the customer's query.
• Candidate must have STRONG PROFICIENCY in MSOffice applications (Excel, Outlook, Onedrive, Teams)
• Prior experience in Customer service/Shipping & logistics/documentation/Live Chat/Transaction processing role will be an added advantage
• Shift timings are fixed but role has rotational weekend coverages Appropriate readiness from the candidates is expected.
• Is an Individual Contributor role & reports directly into the Team Leader

Location : Chennai

Flex work (50% at Office and 50% WFH every week) and NO permanent WFH

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Job tags

Salary