DELIVERY FOLLOW UP COORDINATOR - RAIGARH
Location
Raigarh | India
Job description
Key Responsibilities:
Order Tracking:
- Monitor the status of customer orders from the point of dispatch to delivery.
- Utilize tracking systems and tools to provide real-time updates on shipment locations.
Communication:
- Coordinate with logistics teams, transportation providers, and internal departments to ensure seamless communication throughout the delivery process.
- Provide timely and accurate information to customers regarding the status of their deliveries.
Issue Resolution:
- Identify and address any issues or delays in the delivery process.
- Collaborate with relevant teams to resolve issues such as transportation problems, inventory shortages, or damaged goods.
Customer Interaction:
- Communicate with customers to confirm delivery details and address any concerns or special requirements.
- Obtain and relay customer feedback on delivery experiences to relevant teams for continuous improvement.
Documentation:
- Maintain accurate records of delivery schedules, tracking information, and customer interactions.
- Ensure all relevant documentation is complete and filed appropriately.
Performance Analysis:
- Analyze delivery performance metrics and identify areas for improvement.
- Work with logistics and operations teams to implement enhancements to the delivery process.
Collaboration with Sales and Customer Service:
- Coordinate with sales and customer service teams to understand customer expectations and address any delivery-related inquiries.
- Provide support in managing customer expectations and resolving issues.
Compliance:
- Ensure compliance with delivery policies, regulations, and standards.
- Stay informed about changes in delivery regulations and industry best practices.
Continuous Improvement:
- Identify opportunities for process improvement in the delivery follow-up process.
- Implement best practices to enhance efficiency and customer satisfaction.
Qualifications:
- Bachelor's degree in Business, Logistics, or a related field.
- Proven experience in a logistics, supply chain, or customer service role.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with logistics software and tracking systems.
- Attention to detail and ability to multitask in a fast-paced environment.
JOB APPLY
DELIVERY INCHARGE,DELIVERY FOLLOW UP,DELIVERY EXECUTIVE
Designation: DELIVERY FOLLOW UP COORDINATOR - RAIGARH
Vacancies: 1
Experience: 2.0 Year(s) - 5.0 Year(s)
Job tags
Salary
Rs 1.8 - 2.4 lakhs p.a.