Techhost Services Private Limited
Location
Secunderabad | India
Job description
Key Responsibilities:
- Scope and resolve complex issues with onboarding, deployment, and configuration of products.
- Advise and educate customers on the features and capabilities of our products.
- Interpret and analyze log data to troubleshoot issues.
- Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future.
- Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues.
- Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure.
- Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds.
Required Experience - 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
- 2+ years Customer facing support experience.
- 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
- 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
Top 3 must-have hard skills (no soft skills):
Microsoft End Point, Defender for Cloud, Windows, Competitor Products, Sentinel
Job tags
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