Location
Jaipur | India
Job description
About Groww
We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey.
Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers' needs and convenience in mind.
Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.
Are you as passionate about defying conventions and creating something extraordinary as we are Let's chat.
Our Vision
Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services.
Our long-term vision is to become the trusted financial partner for millions of Indians.
Our Values
Our culture enables us to be what we are — India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.
The values that form our foundation are:
- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency
Responsibilities:
- Assist in the installation, configuration, and maintenance of hardware, software, and network systems.
- Provide technical support to end-users by troubleshooting hardware and software issues and resolving them in a timely manner.
- Monitor and manage IT systems, networks, and servers to ensure optimal performance and reliability.
- Collaborate with team members to identify and implement IT solutions that enhance efficiency and productivity.
- Perform routine maintenance tasks, such as system updates, backups, and security patches.
- Assist in the management of user accounts, permissions, and access rights.
- Respond to and resolve help desk tickets, maintaining accurate records of incidents and solutions.
- Assist in the setup and maintenance of audiovisual equipment for presentations and meetings.
- Contribute to the development and documentation of IT policies, procedures, and guidelines.
- Participate in the evaluation and recommendation of new hardware and software solutions.
- Stay up-to-date with emerging technologies and industry trends to provide informed recommendations.
- Support cybersecurity efforts by implementing and maintaining security protocols and practices.
- Provide training and guidance to employees on the effective use of IT systems and tools.
- Assist in the procurement of IT equipment and supplies as needed.
- Maintain inventory records of hardware, software licenses, and other IT assets.
Qualifications:
- Bachelor degree or equivalent in Information Technology, Computer Science, or a related field.
- Strong understanding of computer systems, networks, hardware, and software applications.
- Proficiency in operating systems such as Windows, MacOS, and Linux.
- Familiarity with troubleshooting and technical problem-solving methodologies.
- Basic knowledge of network protocols, configuration, and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and multitasking abilities.
- Customer service-oriented mindset and a willingness to assist end-users.
- Certifications such as MCP, JamF or Google or similar are a plus.
- Previous experience in a technical support or IT help desk role.
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