TELUS International
Location
Gurgaon | India
Job description
Standort
Gurgaon
Land
Indien
Job Kategorien
Business Process Outsourcing
Work Style
On Site
Responsibilities
Direct supervision of staff: 60%
Project Management: 20%
Liaison with other departments and corporate clients: 5%
Provide assistance to other supervisors and their teams within the department: 10%
Other duties as assigned: 5%
Succeeding as a Clinical Supervisor will require the following core qualifications and skills.
Education:
Experience:
•Minimum 5 years combined clinical/supervisory experience.
•Local registration with professional body.
Clinical Knowledge and Skills:
•Strong screening skills for: substance abuse, depression, suicide risk, violence risk
•Strong intervention and counselling skills with population presenting in crisis and /or PTS symptoms
•Clinical understanding of individual/couple/family therapy, substance abuse, family violence
•Significant understanding of issues related to crisis intervention, addictions, family violence, harm to self or others, child abuse and depression.
•In-depth knowledge of a variety of clinical approaches, including brief and solution-focused therapies
•Knowledge of physical / sexual abuse responsibilities and legislation
•Sensitivity to workplace issues; ability to adapt communication style and 1) consult regarding work issues; 2) counsel regarding clinical issues; 3) coach regarding immediate skill development
•Clinical interventions in line with short-term model; client centred, and goal directed.
•Adheres to ethical, professional standards and Morneau Shepell conflict of interest requirements.
•Knowledge of MS Excel and MS Word.
Working Conditions:
•Works in an open office environment
•Some shift work may be required or extended hours may be required
•On call after hours and during weekend to provide clinical /operational consultation to CCCs
•May get calls on evenings/weekends to deal with staff issues or general CAC urgent issues. Also, may have work after hours to manage projects.
Zusätzliche Stellenbeschreibung
The Clinical Supervisor is responsible for the leadership and ongoing day-to-day direction and clinical supervision for the Tele Counsellors in a fast-paced crisis-line/chat contact centre environment.
Sprache
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Ref Number
Req_03031312006
Job tags
Salary