ServiceNow Program Manager

Location

Kochi | India

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Title: EY ET CBS – Program Manager

Grade: Assistant Director
In our globalizing economy, the availability of skills and expertise is becoming more and more distributed. Within the Enterprise Technology team, we enable EY people to meet the increasing pace of business by delivering highly available solutions that empower them to work together where they want and how they want. 

The opportunity
The selected candidate will: 

• Provides program management expertise and manages the Agile Release Train (ART) and Program Increment (PI) for ServiceNow. He / She need to ensure delivery of projects across the platform within schedule, budget and scope
• Maintains project plans, monitor costs, manages project risks and creates clear and attainable milestones, adjusting the project plan as required to successfully deliver project objectives
• Ensure all project follows established Enterprise technology processes
• Responsible for leading the team of Scrum masters, project managers to deliver ServiceNow projects across Enterprise Technology
• In this role, he/she is responsible for aligning sprint teams to SAFe framework and will need to follow all guidelines established as per SAFe Agile.
• In this capacity, the lead will need to engage with senior business stakeholders and collaborate in defining opportunities to continually improve, transform and deliver exceptional value from the service towards business outcomes. 
• Guide and mentor the team to ensure successful delivery of projects on schedule and within budget and quality to meet the organizational goals. 

Your key responsibilities

• Within large projects, defines and maintains realistic project plans, monitors progress against agreed quality and performance criteria and ensures programs of work are correctly allocated and resourced
• Ensure adherence to the relevant program management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
• If required for critical and high-visibility programs, would take the responsibility to present plans, risks and recommendations to senior business leaders within EY
• Works with project managers to provide support and guidance for the individual projects within a program of work and manage people / teams.
• Actively contributes to the development and improvement of project governance framework for use across programs of work
• Builds long-term relationships with internal and external IT and business leaders, ensuring engagement and formal agreement from a diverse range of stakeholders throughout
• Using data and analytics tools to forecast customer and support impact for new projects and programs
• Effective management of project resources against time, cost and materials
• Design, Implement and guide project and support teams towards efficient and effective support models which maximize customer satisfaction, leveraging industry best practices such as PMI, ITIL and Agile methodologies
• Track and report overall performance and related metrics to senior management
• The position is responsible for providing strategic and operational advice and a coordinated approach to the management of ET Project Portfolio and the associated Project Management Methodologies
• Identify areas of opportunities, undertake continual development and review of the Project Management Methodology as required 
• Develop and implement Project Management education and training based on opportunities and gap assessments
• Responsible for achieving organizational budgetary goals through effective utilization of resources and efficiency methods that are identified as a part of continual improvements
• Manage stakeholder client and business owner involvement in the project’s delivery, ensuring appropriate change management and communication planning 
• Effective communication with a variety of audiences at senior levels
• Ability to manage risks to delivery unit and escalations pertaining to client and business specific impacts to the identified goals
• Responsible for operational readiness to support new products and services as per technology and strategic roadmap
• Responsible for delegation and segregation of duties as required with reporting delivery leaders and ensure implementation of the same
• Responsible for driving organizational wide employee initiatives, benefits, learning and compliance metrics as per schedule and senior management directives

Skills and attributes for success

• Excellent interpersonal and communications skills (both oral and written) with the ability to clearly communicate complex messages to a variety of audiences
• Strong decision-making skills (quick and efficient decisions)
• Demonstrated competency in developing and managing complex project plans, timelines, budgets, and critical paths
• Thorough knowledge and related work experience of the project management process, theory and lifecycle, including Waterfall and Agile methodology, as well as Project Delivery Framework
• Detail-oriented with proven ability to adapt to a dynamic environment and oversee multiple projects, manage schedules, resource allocation/planning and maximize work efforts across all teams
• Possess excellent prioritization, resource planning and management skills as well as proven ability in the identification, assessment and contingency planning and managing for risk factors
• Proven competency to effectively interact at all levels across the organization, working to build and maintain successful relationships across all departments
• Proven competency in business analysis, requirements definition, and business case production
• Skilled at creating and delivering executive level presentations
• Proven consultative, conflict resolution, negotiation and facilitation skills to gain consensus and ensure delivery of initiatives
• Possess a strong working knowledge of Information Technology Infrastructure Library (ITIL).
• Demonstrated flexibility and be able to work in a time-sensitive environment and meet strict deadlines with sudden and unpredictable changes that may occur
• Ability to improve current processes and procedures; present opportunities for change and help implement them for the benefit of the organization
• Possess a thorough understanding of information technology and its application to business issues; understands the use of information technology in a strategic context; is conversant with current technologies and trends relevant to the organizational goals
• Self-starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm
• Ability to lead virtual teams spread across EY and vendors

To qualify for the role, you must have

Education:

• College degree in computer science / related disciplines or equivalent work experience in IT Industry

Experience:

• 12+ years’ experience in portfolio, program and/or project management with a successful project management track record in full life cycle information technology implementation projects, with proven record of execution to time and budget. Knowledge and understanding of standard project management tools (for example, Microsoft Project, PPM, etc.)
• Demonstrable experience in the definition of Scrum Master Standards, Processes and Procedures
• Demonstrates understanding of scope, schedule and planning; understanding of time management, resource management cost management. Possesses good project management skills. 

Certification Requirements:

• Mandatory: 
  • PMP / PRINCE 2
  • ITIL v2 or v3 Foundations training and higher levels of ITIL Certification 
  • SAFe Certification
  • Agile Certifications (Any)
• Desired:
  • Six-Sigma

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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