Trainer II

Concentrix

Location

Ranchi | India

Job description

Deliver product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses
Design training curriculum using inputs from Operations & Quality
Knowledge management for the process
Maintain MIS related to all training batches
Keep up to date with the product / process knowledge
Accountability for 0 - 30 days batch performance
Attend TTT conducted by clients
Conduct PKT and process refreshers on the floor
Design & Develop training content
Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population
Participate in calibration of Trainers, QAs and Voice Coaches within the team

Key skills & knowledge:

Overall 2 +years of experience
Customer support experience
Languages - English, Hindi (Mandatory) ; any other languages shall be an added advantage
Willingness to work in a 24x7 shift environment with 6 days working
Good MS Office skills
Exposure to Chat & Compliance Management shall be an added advantage
Should not fall under any disciplinary grids in the past 6 months
Graduates/ undergraduates can apply

Job tags

Salary