Location
Chennai | India
Job description
Start your IT career with us!
DevOps Engineer (Service now) With a global team of 6000+ IT professionals, DHL IT Services
connects people and keeps the global economy running
by continuously innovating and creating sustainable digital solutions . We work
beyond global borders and push boundaries across
all dimensions of logistics . You can
leave your mark shaping the
technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned
#GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered. At IT Services, we are passionate about
ServiceNow . Our team is continuously expanding. No matter your level of
DevOps Engineering proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace #ServiceNow Grow together. DevOps Analyst with a specialization in the
ServiceNow Customer Service Module , the individual's primary function revolves around bridging the divide between development and operations, with a specific focus on the ServiceNow Customer Service application.
Role is instrumental in the
optimization and
upkeep of the
Customer Service Product , ensuring that customer service operations remain efficient and responsive.
ServiceNow Management: - Administer, configure, and maintain the ServiceNow Customer Service Module to meet organizational needs.
- Keep the platform up to date with the latest features and enhancements.
Continuous Integration and Deployment (CI/CD): - Implement and manage CI/CD pipelines for automating the deployment of changes, updates, and customizations to the ServiceNow platform.
Customization and Development: - Collaborate with developers and business units to design, develop, and implement custom solutions and workflows within the Customer Service Module.
- Ensure that configurations align with customer service processes and business objectives.
Monitoring and Performance Optimization: - Monitor the performance and availability of the Customer Service Module.
- Identify and resolve performance bottlenecks and troubleshoot issues promptly.
Integration: - Integrate ServiceNow with other relevant tools, applications, and systems to create a seamless customer service ecosystem.
Security and Compliance: - Maintain security standards and compliance within the ServiceNow environment, ensuring data privacy and access controls.
Documentation and Knowledge Sharing: - Create and maintain comprehensive documentation of configurations, customizations, and processes.
- Share knowledge and best practices with the team.
Incident Response and Support: - Provide support in incident resolution, problem-solving, and implementing solutions to minimize service disruptions.
Testing and Quality Assurance: - Develop and execute test plans to validate the functionality and performance of the Customer Service Module, ensuring a high level of quality and reliability.
Stakeholder Collaboration: - Collaborate closely with cross-functional teams, customer service departments, and IT professionals to understand requirements and deliver effective solutions.
Advisory and Best Practices: - Stay updated with the latest ServiceNow features, industry best practices, and emerging technologies.
- Provide recommendations and guidance for optimizing the Customer Service Module.
Ready to embark on the journey Here's what we are looking for: As a
DevOps Analyst , having
ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module is a huge plus. Very good knowledge of
DevOps principles, CI/CD pipelines, and automation tools will also be an integral part of this role.
You are a technology aficionado, therefore you have a good understanding of
scripting languages (e.g., Javascript), familiarity with web technologies and knowledge of security and compliance standards relevant to ServiceNow . You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
An array of benefits for you: - Flexible Work Guidelines.
- Flexible Compensation Structure.
- Global Work cultural & opportunities across geographies.
- Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
Job tags
Salary
