Hub Work
Location
Bangalore | India
Job description
About the Role :
- We are seeking an entrepreneurial Inside Sales Associate to join Our client , a rapidly growing women's health tech startup in Bangalore. The Inside Sales Associate will play a crucial role in understanding customer journeys, converting leads to customers, and appropriately up-selling/cross-selling our services across different channels. Responsibilities : 1. Direct Customer Engagement : - Call customers/leads to understand conversion likelihood and reasons for not converting. - Interact with customers via WhatsApp through the CRM platform. 2. Customer Relationship Building : - Engage with leads through phone calls, emails, and other communication channels to understand their requirements. - Provide information about the company's products or services, addressing customer inquiries and concerns. 3. Product Knowledge : - Develop a deep understanding of the products or services offered by the company. - Effectively communicate the value proposition of the products to potential customers. 4. Sales Pitch Customization : - Customize sales presentations to address the unique needs of each customer. 5. Closing Deals : - Use persuasive and negotiation skills to close sales deals. - Overcome objections and address concerns to secure customer commitment. 6. CRM Management : - Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system. - Track leads, opportunities, and sales activities to measure performance. 7. Achieving Targets : - Work towards achieving or exceeding sales targets and quotas. - Regularly report progress to sales leadership. 8. Collaboration : - Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience. 9. Continuous Learning and Adaptability : - Stay informed about industry trends, competitor products, and sales techniques. - Continuously improve product knowledge and sales skills. - Adapt to fast changes in products, processes, or sales conditions. 10. Feedback and Improvement : - Seek feedback from customers and sales leaders to identify areas for improvement. - Actively participate in training programs to enhance skills. 11. Documentation : - Prepare and maintain documentation related to sales activities, contracts, and customer interactions.Job tags
Salary