InkGraph Techno Pvt Ltd
Location
Indore | India
Job description
Job Description
Manage large amount of calls Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Generate sales leads Provide accurate, valid and complete information by using the right methods/tools Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Use telephones to reach out to customers and verify account information Work with customer service manager to ensure proper customer service is being delivered Job Accomplishments: Resolve customer complaints via phone, email, mail or social media Requirements Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Graduate with a DegreeJob tags
Salary
