The Customer Support Associate position at SocialPilot requires an action-oriented, flexible and problem-solving approach.
In this role, you will be effectively communicating with customers through mail, chat, and phone to provide solutions in a fun and fast-paced environment.
Ideal Candidate
Excellent communication skills (written and verbal
Good comprehension skills ability to clearly understand and state the issues customers present
Excellent documentation skills
Work successfully in a team environment as well as independently
Ability to use Google Drive, Zoom etc.
Ability to successfully adapt to changes in the work environment
Responsibilities
Proactively support customers with prompt, friendly and accurate solutions through any medium or channel (including email, phone and chat.
Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers
Demonstrate ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Communicate effectively and promptly with cross-functional colleagues to gather inputs required for issue resolution.
Gain complete knowledge of the product and its features to ensure understanding customer query immediately.
Deliver interactive product demonstrations to help the user find value in the product.
