NCR Atleos
Location
Mumbai | India
Job description
The Logistics Coordinator is a key role of the Services Parts Business Unit. This role is the entry point into Service Parts and has responsibility of transactional activities which will enable part ordering, modification, cancellation, and delivery on a global basis. All transactional work will be done in English and requires excellent oral and written communication skills.
Key Areas of Responsibility
The role of the Logistics Coordinator is a global role and may be asked to perform duties for countries across the globe. The individuals in this role must handle multiple simultaneous tasks by reviewing customer orders, and customer requests. Customers are Internal and External.
Basic Requirements
P.C. literacy and knowledge of MS Office applications required.
Flexible schedule, ability to work various shifts is a must.
Customer Service, Service Parts and/or transactional contact center experience preferred.
Demonstrates the ability to understand the fundamental principles of Customer Service and Service Parts policies and procedures and can communicate those principles when discussing tasks, assignments, projects, etc.
Listening: Demonstrates the ability to hear, understand and respond to non-technical as well as technical, verbal communications commonly encountered in the work place, on the telephone or other electronic mediums.
Oral Communication: Uses appropriate vocabulary and grammar when speaking; Expresses ideas in a clear, thorough and concise manner. Ability to listen to a customer, understand his/her needs and be able to verbally demonstrate they have listened, understood and can clearly articulate the need as well as actions which will be taken to resolve customer request.
Written Communication: Demonstrates the ability to respond to emails, in clear and concise manner. Ability fill out forms, system input etc with accuracy. Accurately communicates information received from others.
Problem Solving: Demonstrates the ability to understand the fundamental principles and elements of problem solving techniques and can follow and/or excute procedures and guidelines set by the department. Uses appropriate tools, forms, and can collect data and identify resources when necessary to determine solutions.
High Berlitz Score
Preferred Requirements
Prior Logistics/Service Parts operational experience a plus
High school diploma or equivalent required.
Logistics and/or Data Entry experience preferred. P.C. literacy and knowledge of MS Office applications required.
Additional Requirements :
Applicant must be willing to work U.S. Eastern Standard Time (3 P.M. - 11 P.M. local Belgrade time) and weekends.
Job tags
Salary
