TekWissen LLC
Location
Mon | India
Job description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.
Position: UX Researcher 3
Location: Remote
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
Summary:
Work in an agile environment coordinating with people across products and disciplines balancing business objectives enduser goals and technical requirements to assist in the creation of worldclass experiences.
Responsible for ensuring the user viewpoint is wellrepresented in everything that the Digital Product teams do from planning through development and release.
A skilled and curious researcher who can plan recruit conduct analyze and present user research.
Help build whole team buyin and bring your Product Owner and developers with you through the process whether through field research collaborative journey mapping facilitating a design sprint or running a usability test.
By obtaining and communicating user needs for shortterm and longterm visioning validating experiences in an agile environment and conducting deeper exploration into concepts that impact multiple project teams this role will impact customer prospect and partner experiences.
This role is 80% user experience research/analysis and 20% strategic user experience with opportunities to apply interaction design skills if you have them.
Experience with B2B commerce is highly beneficial
Responsibilities:
Plan and conduct user research as an input into both experience strategy and project execution.
Guide teams on best research methods for a given problem question or challenge.
Analyse synthesize interpret and explain research results.
Prepare and deliver easytounderstand welldesigned research plans and findings tailored to a variety of audiences.
Plan and facilitate workshops with key stakeholders to gather information and insights. Help drive to consensus.
Document and communicate outcomes in a clear effective and visually appealing manner.
Actively lead and collaborate in discussions and working sessions with crossfunctional groups.
Interpret user feedback to help guide designers as they develop highfidelity designs and prototypes.
Work independently under general prioritization and guidance of the UX Director.
Demonstrate the companys core values of respect honesty integrity diversity inclusion and safety.
Specific Deliverables Include:
Research Proposals/Plans. Research Results/Analysis Presentations and LeaveBehinds.
Personas and User/Customer Journey Maps Required
Experience:
Bachelors degree or equivalent experience
5 to 9 years in a user experience role including UX research and UX strategy
Experience planning conducting and summarizing user research and design workshops
Experience with tools such as Dovetail Lookback Validately Qualtrics or Miro
Experience using a variety of research methods across the product lifecycle Excellent written verbal and interpersonal communications skills
Strong presentation skills including preparing presentations and presenting them to various local and remote audiences
Strong consultative skills capable problemsolving abilities and ability to build consensus across teams
Willingness to travel as needed to conduct user research
Comfortable work independently on multiple projects and priorities
Additional Preferred Experience
Degree in Anthropology Sociology Psychology Human Computer Interaction or similar field
HVAC and or manufacturing industry experience
Experience with web and mobile design in an agile environment
Comfortable working with UX research and design agencies
Creating and testing Information architectures & Microcopy
Working knowledge of graphic design best practices (color theory brand standards)
Experience in Figma Axure Sketch Adobe XD Omnigraffle Balsalmiq or other wireframing and interactive prototyping tools
Experience leading researchers and/or designers
Microcopy experience
Quantitative research skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Job tags
Salary
