ORAI Robotics Pvt Ltd
Location
Bhopal | India
Job description
REQUIREMENTS: - Candidate must possess excellent Customer Service and Customer Support Skills. - Must have excellent Communication skills, both written and verbal. - Strong Analytical skills to understand customer feedback and provide solutions. - Must have a strong commitment to Customer Satisfaction. - Should have knowledge about basic AI tools. - Bachelor's degree in business administration, Marketing, Communications, or any related field is required. - Prior customer service experience is a plus. - Proficiency in Microsoft Office and CRM software preferred. KEY RESPONSIBILITIES : - Respond to customer queries and customers' concerns. - Provide support for data collection to enable Recovery of the account for end user. - Maintain a deep understanding of client process and policies. - Reproduce customer issues and escalate product bugs. - Provide excellent customer service to our customers. - You should be responsible for exhibiting capacity for critical thinking and analysis. - Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. (ref:updazz.com)
Job tags
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