Location
Mumbai | India
Job description
Language Lead
Position Summary
The Language Lead is responsible for coordinating and executing language-related activities such as asset and tool management, language process and quality management, and terminology management adhering to the defined customer requirements and customer-specific language strategies, as well as internal methodology of language processes.
What You Will Do
- Provide input on client proposals and expectations by leading and coordinating linguistic activities to enable the successful execution of projects and deliveries to improve customer outcomes.
- Carry out root cause analyses (RCA) of issues on account level, modifying processes, assets, or work practices to drive continuous improvement.
- Oversee creation of the client review instruction templates.
- Coordinate and manage the execution of assigned language tasks.
- Carry out complex source text analysis to assess the linguistic requirements and terminology needs and prepare instructions for internal team members and external translation partners, as required.
- Assess potential linguistic issues and make recommendations on risks, contingencies, and localization strategies on complex projects.
- Manage complex linguistic issues and queries during the project life cycle.
- Develop and implement linguistic assets, such as Translation Memories, glossaries, style guides, and CAT/CAR tool configurations.
- Manage terminology to ensure compliance with subject matter specialization, standards, and customer specific needs.
- Assist in the implementation of work processes and tools to increase efficiency and quality of work.
- Manage customer feedback and complaints and communicate with clients as appropriate.
- Monitor customer quality metrics and contribute to quality plans.
- Monitor partner performance and collaborate with partners to provide feedback and define improvement plans.
- Communicate clearly, precisely, and effectively about the assigned tasks with all stakeholders.
To Be Successful You Will Have
- Good knowledge of language technology concepts and tools, e.g., Translation Memories, Computer Assisted Translation, Computer Assisted Revision, Machine Translation.
- A process and quality-oriented mindset with the ability to execute tasks to achieve high-quality results.
- Ability to write/maintain project documentation.
- Strong analytical and problem-solving skills.
- Ability to work well with others in a multicultural and fast-paced environment.
- Ability to work under pressure in a deadline-driven environment.
- Strong collaboration skills within remote teams.
- The capacity to work on complex and/or global projects.
- Proactivity and ability to work independently.
- Excellent communication skills, both oral and written.
In Return, You Can Expect
- A unique opportunity to participate in Language Services processes and develop a wide range of skills on complex projects.
- To work with a passionate and diverse team of specialists from across the world in areas such as Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services, and Business Operations.
- Opportunities for growth in a stable, global company with a solid market position.
- Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.
About our Recruitment Process:
- The first step is to complete an application by clicking the link attached.
- Next, you will be invited to complete an OnDemand Virtual Interview. (Full instructions will be sent by e-mail from [HIDDEN TEXT])
- Then, it will be time to meet your Recruiter! Once we get to know you better through your OnDemand Virtual interview, and you meet the basic qualifications of the role, your Recruiter will set a time to speak to learn more about you, discuss Lionbridge, and help answer any questions you may have.
- If qualified and interested you will interview with the hiring manager and other parts of the team to learn more about your skills, experiences, and passions for the role.
- If we agree that this opportunity is a match for you, we'll move to extend an offer!
- With assistance from our team, we'll set you up with the processes and paperwork needed to complete your onboarding and set your start date.
- Get ready for Day 1!
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, U.S., Lionbridge maintains solution centers in 24 countries.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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