DHL Group
Location
Haryana | India
Job description
To manage and oversee physical inbound operation and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA and in accordance with customer procedures and defined standards. Customers • Maintain good working relationships, Co-ordination, discussion and communication • Independently inbound operation handling / leading Project Manager • Assist to meet performance targets • Together with Project manager participate in problem solving and trouble shoot process, improvement process and innovative ideas to create pipeline projects Vendor (Logistics service provider) • Ensure all service providers meet Customer’s requirements and follow the SOP MIS and Billing Inputs • Ensure to provide right input to FBAP team for LSP billing • On time and accurate MIS for CUSTOMER’S part / production planning Supervision of Operations • Coordination with buyer and LSPs for appropriate decisions to meet CUSTOMER’S business requirements. • Ensure operational issues are registered and resolved or escalated to next level within time frame and most efficient possible manner. • Ensure accurate planning and end to end managements of all inbound shipments. • Support on ad hoc requirement and convert ideas into projects, Adherence to project’s SOP • Ensure that the SOPs are being followed and adhered to by LSP/CUSTOMER’S and INTERNAL team members • Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance • Ensure safe working practices and environment within the projects. • Participate in DSC quality policy and initiatives e.g. ISO accreditation. • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. • Develop IKOs/KPIs with team members and monitor individual performance. • Manage the allocation of appropriate resources and commitment of staff to the achievement of projects objectives and targets. • Coordination and dealing with 3pls, Getting required services thru better planning • Transportation and routing of vehicles, Vehicle placement as per CUSTOMER’S pick plan and tracking till delivery. • Operation managed as per project operating module and within budget to derive forecasted savings.
Job tags
Salary
