Ascendion
Location
Bangalore | India
Job description
Hello Everyone,
Ascendion is hiring IT Service Desk, which can join us within 15 days. I'm currently hiring for a IT Service Desk position with one of my top-notch IT services and IT consulting clients. Please take a look at the details below, and if interested, send your resume to [email protected]. About Ascendion: Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion: Engineering to elevate life Location: Bangalore (On-Site) Job Description: Service desk. Experience:1+ Years Location: Bangalore Current Shift timing: 6:00 Pm to 3:00 Am. Work Hour Flexibility Coverage: 24 x 5. Flexibility to work in either morning / afternoon / night shift based on roster. End User Interaction Management Responding to tickets (Service Now or other similar ITSM tool) from Service Desk in a Time Bound Manner. Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now Tracking of all interactions with users and other support teams in ticketing system Teamwork A team player who can support fellow team members. Willingness to fill-in for fellow team members when situation demands. Keep fellow team members updated. Ability to train new team members when situation arises. Rapidly establish a good working relationship with customers and other professionals, such as software developers. Flexibility to adjust work hours to support critical requirements. Ready to listen and accept feedback from colleagues and supervisor. A sense of responsibility and being reliable towards a common shared goal Process Knowledge Must understand ticketing environment (Service Now preferred) Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking. Understanding of knowledge base and its importance Documenting new learning – technical or procedural Technical Skillsets Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10. Installing and configuring computer hardware, software, systems, networks, printers, and scanners Knowledge of monitoring and maintaining computer systems and networks Repairing and replacing equipment or coordinating with external vendors Testing new end user technology whenever applicable Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools. Knowledge on Microsoft technologies such as Microsoft Active Directory, DNS, DHCP, Group Policy, VDI Exposure to usage and supporting of Citrix environment. Must have supported office utility applications (e.g., Word, Excel, Outlook, PowerPoint, Skype, Teams, WinZip, Chrome, Internet Explorer, etc…). Exposure to setting up o365 user and configuring emails. Basic Network troubleshooting and coordinating with specialized teams. Windows Patching Experience (SCCM preferred), & coordinating with Server teams Ability to support login issues in relation to Active Directory Ability and exposure to remote support tools Previous experience with automated and manual backing-up of end-user dataJob tags
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