Customer service Hybrid role

Location

Mumbai | India

Job description

Job Role: Customer Service - Associate
About the Role We are looking for customer service executives for inbound and outbound customer service
operations.
In this role, you will be responsible to resolve customer queries, concerns and escalations
across channels - calls, chats, emails and social media.
You are expected to work very closely with cross-functional teams to provide instant
solutions to customers.
What will you need 1. Customer First approach
2. Excellent communication skills written and spoken.
3. Candidates who can speak regional languages in addition to English will be
preferred.
4. MS office basics
Work Location - Mumbai- Hybrid Work Model [2Days Work from Office, 4 Days Work from
Home]
- Post joining Training & On the job training is work from office [First 4 weeks]
Shifts/Weekly Offs
- Rotational shifts[Nightshifts]& rostered weekly offs[6 Days working]
-day shift wfo, night shift wfh
Qualification
- HSC / Graduation With excellent communication skills [Written and Spoken]
- Typing Speed 

Job tags

Salary