Customer Service BIRLA PRESALES

Location

Mumbai | India

Job description

Overview:

The Customer Service BIRLA PRESALES plays a crucial role in providing exceptional presales support to customers maintaining a high level of customer satisfaction and contributing to the overall success of the organization. This position requires strong customer service skills attention to detail and the ability to effectively communicate and collaborate with internal teams and external customers.

Key Responsibilities:

• Engage with potential customers to understand their needs and provide accurate product or service information.
• Handle customer inquiries and issues in a timely and professional manner.
• Collaborate with internal sales and marketing teams to ensure a seamless presales process.
• Assist in the preparation of sales proposals quotes and contracts.
• Manage and update customer records and sales processes in the CRM system.
• Conduct market research to identify new sales opportunities and customer needs.
• Deliver product demonstrations and presentations to potential customers.
• Coordinate with the postsales support team to ensure a smooth transition for customers.
• Provide feedback to the product development team based on customer interactions.
• Monitor sales metrics and prepare reports for the management team.
• Stay updated on industry trends and competitors products.
• Participate in sales and product training sessions to enhance product knowledge.
• Contribute to the improvement of presales processes and procedures.
• Handle escalated customer issues with a focus on conflict resolution.
• Attend industry events and conferences to represent the organization and network with potential customers.

Required Qualifications:

• Bachelors degree in Business Administration Marketing or related field.
• Proven experience in a customer service or presales role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks simultaneously.
• Problemsolving skills with a focus on finding effective solutions for customers.
• Detailoriented with a high level of accuracy in data entry and recordkeeping.
• Ability to work effectively in a team environment and collaborate with crossfunctional teams.
• Knowledge of sales processes and techniques.
• Flexibility to adapt to changes in the work environment and industry demands.
• Strong understanding of customer satisfaction principles and practices.
• Ability to maintain a high level of professionalism and confidentiality.
• Proactive and selfmotivated with a focus on continuous improvement.
• Willingness to work flexible hours and travel as needed.

communication,teamwork,customer service,focus,skills,pre-sales

Job tags

Salary