FA Technical Operations Manager

Location

Bangalore | India

Job description

Job Description:

Who We Are :

Failure Analysis and Prevention team is part of Technology and Quality under Supply Chain Operations, which plays an important role in ensuring high Customer/Product quality. The FA team manages. Failure Analysis and Root Cause for each successive generation of products and engage with Cisco HW/SW engineering, manufacturing, and CX teams for the prevention of recurring failures on the products till the End of Life (EOL).

Roles & Responsibilities:

• FA Technical Operations Manager will be a guiding force for Partner Management, skills development, and support alignment with Partners. They are an integral part of the Technology and Quality (T&Q) team delivering impactful outcome with help of Partner,
• Maintain the Overall FA Partner L1/L2 metrics, manage customer escalations between FA team & the Partner.

Responsible for Partner cost management and operations quality. Holds SOW Review on regular basics and cost/budget reviews for partner. Conduct Partner Site audit in lines with FA processes and FA case closures.

• Work closely with Service Logistics team on Import/Export related issues.
• Work closely with Partners on the Resource alignment, Skill development for the site and support NPI Launches at the Site.
• Work closely with a multi-functional team of Product Leads, Technical Leads, and Customer Support to accelerate replicate customer reported issue.
• Must demonstrate critical thinking, thought leadership as well as the ability to lead initiatives through implementation.
• Self-starter, self-motivated, results-driven: Ability to thrive in a remote setting (direct line manager can be located in different countries/time zones).
• Start Up Mentality to handle end-to-end issues relating to failure analysis technical findings, provide analysis on trends and recommendations.
• Represent Supply Chain, Technology & Quality for technical and strategy development and execution within the region.

Desired Skills:

• Deep understanding in Cisco technologies and products.
• Experience working with analytical tools and ability to present key findings.
• Experience in Partner management and agile working environment.
• Demonstrate Influencing and Negotiation skills
• Demonstrate ability to work & collaborate effectively with remote teams globally.

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you!

Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco

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