Location
Coimbatore | India
Job description
Introduction
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.
Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.We enable inclusive, immersive and highly personalized experiences for our clients and their customers.
We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.
This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.
Position Summary This individual's role will encompass the creation and management of SKU builds within an e-commerce context. These SKU builds will cover a range of areas, including MRO, Automotive, Medical and Electronics, aligning with business objectives, agent workflows, customer service, and problem resolution. Given the unique and diverse nature of this role, we are seeking a candidate who possesses the capability to define deliverables and guide the outcomes toward successful results. The ideal candidate should be comfortable working in a dynamic, fast-paced environment that depends on streamlined processes to yield substantial impacts.
In This Role You Will - Research, define, and create Schema - what are the core categorizations/hierarchies of client requirements for specific brands or marketplace verticals, and how do they map to a consumer-centric reference frame
- Develop and apply in-depth expertise for how our customers perceive and think about products, their classification and attributes in order to search for them, including researching and modeling product categories.
- Provide guidance about SKU build, supporting recommendations with data.
- Analyze and optimize processes, owning data integrity and SKU build effectiveness
- Analyze current free-form and end-user-generated metadata for patterns and transform into structured metadata
- Experience thinking critically and working independently to solve business issues and improve processes
- Proven record of creating SKU from business requirements
- Able to work within a complex environment with many stakeholders.
- Accountable for managing service delivery for multiple projects.
- Define or create KPIs for the team based on Productivity, Quality and Behavioral Competency's. Conduct timely review of the KPIs and share feedback and improvement plan
- Provide a focus for SLA management and customer satisfaction across the relevant projects. Ensure the information systems and the review structure for SLAs and client satisfaction are in place, are used and effectively measured.
- Continuous and demonstrable profitability improvement while maintaining customer objectives and satisfaction resulting in increased cost effectiveness and value. Be able to evidence these savings across the projects.
- Managing a team for collecting Competitive Intelligence data points and providing insights
- Drive automation across all categories to reduce manual efforts
- Ensure resources, capabilities and capacity to meet both existing and new business demand. Create relevant KPIs for effective measurement.
- Provide expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
- Oversee the integration of all service delivery units and constantly improves the quality and inter-working of the whole 'virtual' service team to ensure a seamless end-to-end delivery of service for clients.
- Motivate, develop and mentor other service delivery employees where relevant
- Champion team-working, re-use, knowledge sharing and promotes the increased use of Collaboration capability.
- Transforming the business and improving project profitability. Maximize same account synergies and opportunities for new synergies.
- Provide support to new business opportunities. Take an active role in creation of new services and supports the transition and implementation of new projects (including new solution/service offers).
We Are Looking For An Expert With Experience In - 10+ years' experience developing and managing SKU Build, preferably in the conversational commerce space.
- Experience using SKU build and maintain categories, attributes, and other metadata.
- SKU development and modeling experience
- Experience thinking at a high level about product strategy
Your Qualifications Are - Experience planning and developing structured metadata for large user catalogs, and crafting information, especially in the e-commerce domain.
- Understanding of tools for building and leading SKU build and metadata to support taxonomy and metadata requirements into the user intent strategy, authoring, and analytics tools.
- Strong analytical and quantitative skills, consistent with a customer focus and a deep understanding of the content and of business needs.
Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.
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