Customer Support Specialist.

Location

Ahmedabad | India

Job description

Job Overview

IOTRON Support Assistant is in role to manage Day to day activities.

Coordinating with colleagues and Team Leader to make sure all relevant tasks are performed within Timeframe.

Responsibilities and Duties

• Customer Relationships
• Provide support with Agreement capturing for new Customers and as a paid service. Next steps to be followed in the process:

1. Acquisition of Agreements
2. Initial evaluation
3. Capturing Agreements
4. Confirmation all Agreements are captured.
5. Final review

• Further Responsibilities

1. Answering to colleague’s queries and concerns
2. Timely Loading of all customer’s data
3. To ensure Customer is satisfied.
4. Strong team worker
5. Creative and innovative way of thinking

Requirements

1. Graduate in Commerce

2. Good verbal and written communication in English (any certifications would be added advantage)

3. Telecom Roaming Industry Experience would be an ideal candidate ( Not mandatory)

Benefits

• Health Insurance
• Provident Fund, Gratuity
• 5 days working (Monday-Friday)

Job tags

Salary