Artifex HR Private Limited
Location
Chennai | India
Job description
Artifex HR is looking to hire a Head - FICO Operations for one of their F & B Clients.
POSITION DESCRIPTION
As the Head – FICO Operations, you will be responsible for the day-to-day operations of the brand and driving innovation in all product lines. You will work closely with various teams to ensure that our branches are running efficiently, delivering exceptional service, enhancing customers' dining experience and meeting financial targets. The Operations Head will report directly to the COO/CEO and will play a key role in shaping the strategic direction of our restaurant operations.
JOB RESPONSIBILITIES
Operational Excellence:
· Develop and execute the overall operational strategy to run the operations smoothly.
· Oversee day-to-day operations, including production, quality control, and supply chain management, to optimize efficiency and productivity.
· Collaborate with the management team to align operational goals with the company's vision and mission.
Financial Responsibilities:
Team Management:
Customer Experience:
Compliance:
Innovation:
Vendor Management and Supply Chain:
Reporting:
*The responsibilities mentioned above are not exhaustive and maybe expanded from time to time. *
JOB SPECIFICATIONS
COMPETENCE (SKILLS, KNOWLEDGE, EXPERIENCE AND ATTRIBUTES REQUIRED)
Education –
Bachelor's or Master's degree
Work Experience –
15+ years of experience in managing a multi-outlet restaurant and food chain with at least 5+ years in a management role handling P&L
Knowledge & Skills –
· Proven experience in a leadership role in an F&B chain
· Experience in handling franchise outlets
· Working knowledge of data analysis and performance/operation metrics
· Outstanding organizational and leadership abilities
· Excellent interpersonal and public speaking skills
· Must have commercial awareness and business orientation
· Ability to negotiate, influence others and manage teams effectively
· Good project management skills
· Ability to make decisions and solve problems independently
KEY PERFORMANCE INDICATORS
· Revenue
· ARPU
· Net Profit Margin
· Wastage %
· Customer Satisfaction Score
· Attrition Rate
· Compliance Rate
Job tags
Salary