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Location

Secunderabad | India

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Job description

Job Description

TL/TM

Qualification :

u2022 Education :

u2022 Bacheloru2019s degree or equivalent practical experience preferred

Responsibility :

Stakeholder/Business Management

• Effectively address client queries with timeliness and accuracy.

• Provide relevant client specific statements and information as per the requests received.

• Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.

• Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.

• Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.

Knowledge Management :

NA

Customer Relationship Management :

u2022 Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature

Process Improvements and Process Adherence :

u2022 Contribute towards process improvements programs in their area of work

u2022 Actively participate and contribute to team initiatives :

regular team meetings, presentation of thoughts /ideas, etc

• u2022 Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.

Must Have Skills

• MS Excel

• MS Office

• MS Word

Good To Have Skills

• Client Onboarding&Maintainence

• Client Life Cycle Management

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 07 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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