Location
Bangalore | India
Job description
At Simplify360, it's more than just work. We're a family! Join the Simplify360 journey today!
Simplify360 is now a Nextiva company, a leading cloud communication platform. Together, Nextiva and Simplify360 will enable businesses to offer end-to-end connected and engaging customer experiences on every channel.
Simplify360 is the leading Digital Customer Experience Platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to seamlessly deliver world class CX and support across multiple channels, including email, live chat, social media, online reviews and e-commerce.
Since day one, Nextiva's vision has been to bring together all communication channels into a single stream of conversations with productivity, customer and contact management, and collaboration tools. No more wasted time toggling between multiple applications – Nextiva keeps teams productive and connected with customers, colleagues, and vendors from wherever they are in the world.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
As a Data Analyst at Nextiva, you will play a pivotal role in extracting, transforming, and visualizing data from various sources to provide valuable insights that drive strategic product and operational decisions. Your expertise in Snowflake, API's, SQL, Power BI, and dashboard creation will be essential in building interactive and user-friendly visualizations that communicate complex information effectively.
Key Responsibilities - Collaborate with cross-functional teams to understand data requirements, product/business goals, and analytical needs
- Collaborate with members of the Analytics, Product, and Data teams to improve business decisions using data
- Conduct A/B testing on our flow and processes in order to build state-of-the-art products
- Initiate analyses and generate reports to assist with feature tracking, experiments, and product/platform health monitoring
- Develop, maintain, and optimize ETL pipelines to ensure accurate and timely data processing
- Create compelling and intuitive dashboards using Power BI that provide actionable insights to stakeholders at all levels
- Translate business requirements into visually appealing charts, graphs, and interactive visualizations
- Extract and analyze data using different data platforms (Snowflake, Python, etc.)
- Present key findings to stakeholders across the company in order to drive business and product decisions
Qualifications - 5 or more years proven experience as a Data Analyst, Business Analyst, or similar role, with a strong focus on data visualization and dashboard creation
- Bachelor's degree in a relevant field such as Computer Science, Statistics, Mathematics, or related disciplines. Master's degree is a plus
- Proficiency in Python, SQL for data extraction, API integrations, manipulation, and transformation.
- Extensive hands-on experience with Power BI, including creating interactive dashboards and reports
- Solid understanding of data modeling, ETL processes, and data warehousing concepts
- Strong analytical thinking and problem-solving skills, with the ability to turn complex data into actionable insights
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders
- Attention to detail and a commitment to delivering accurate and high-quality work
- Experience with other data visualization tools and programming languages is a plus (e.g., Tableau, Python, R)
- Proven ability to work independently and manage multiple tasks in a fast-paced and and ambiguous environment.
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