Order Management Specialist, Analyst, WFM and Team Leader Immediate joining

Location

Bangalore | India

Job description

1. Order Processing: Receive, review, and process customer orders accurately and efficiently using designated systems and tools.
2. Order Fulfilment: Coordinate with internal stakeholders, including sales, inventory management, and logistics teams, to ensure timely fulfilment of customer orders while maintaining optimal inventory levels.
3. Customer Communication: Serve as the primary point of contact for order-related inquiries, providing timely and professional responses to customer queries and concerns.
4. Issue Resolution: Identify and resolve order discrepancies, delivery delays, and other issues in a proactive and timely manner, collaborating with cross-functional teams as needed.
5. Quality Assurance: Conduct regular audits of order data, documents, and processes to ensure compliance with company policies, industry regulations, and customer requirements.
6. Continuous Improvement: Identify opportunities for process optimization, automation, and efficiency gains within the order management function, driving continuous improvement initiatives.

Reporting and Analysis: Generate and analyse reports on key order management metrics, such as order accuracy, cycle time, and customer

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Job tags

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