Senior / Junior Relationship Executive

Location

Mandya | India

Job description

Muthoot Finance Ltd is looking for Senior / Junior Relationship Executive to join our dynamic team and embark on a rewarding career journey

Senior Relationship Executive:

1. Client Relationship Management : Build and maintain strong relationships with key clients or customers. Serve as the primary point of contact for addressing their needs, inquiries, and concerns.

2. Account Management : Manage a portfolio of client accounts, ensuring high levels of client satisfaction, retention, and loyalty. Develop customized solutions and service offerings to meet the unique needs of each client.

3. Business Development : Identify opportunities to expand and grow existing client relationships. Explore new business opportunities and upsell additional products or services to maximize revenue and profitability.

4. Strategic Planning : Develop and implement strategic plans to strengthen client relationships and achieve business objectives. Collaborate with internal teams to align strategies with client needs and market trends.

5. Cross-Selling and Up-Selling : Identify cross-selling and up-selling opportunities within existing client accounts. Recommend additional products, services, or solutions that add value and address client challenges.

6. Problem Resolution : Address client issues, complaints, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure a positive client experience.

7. Market Intelligence : Stay informed about industry trends, market dynamics, and competitor activities. Provide insights and recommendations to senior management based on market intelligence and client feedback.
8. Performance Monitoring : Monitor key performance indicators (KPIs) related to client satisfaction, retention, and revenue generation. Analyze performance metrics and take proactive measures to achieve targets and objectives.

Junior Relationship Executive:

1. Client Support : Provide support to senior relationship executives in managing client relationships. Assist with client inquiries, requests, and follow-up activities to ensure timely and accurate resolution.

2. Documentation and Reporting : Assist in maintaining client records, documentation, and reports. Ensure that client information is accurate, up-to-date, and organized for easy access and reference.

3. Market Research : Conduct research and gather information about clients, industries, and market trends. Assist in identifying potential leads, opportunities, and challenges within the target market.

4. Communication : Communicate with clients via phone, email, and in-person meetings as directed by senior executives. Provide updates, information, and support to clients as needed.

5. Training and Development : Participate in training programs and workshops to develop knowledge and skills related to client relationship management, sales techniques, and industry best practices.

6. Administrative Support : Provide administrative support to senior executives, including scheduling meetings, preparing presentations, and organizing client events or activities.

7. Learning and Adaptation : Learn and adapt to organizational policies, procedures, and systems related to client relationship management. Stay updated on product offerings, service features, and industry regulations.

Job tags

Salary