Reservations Manager

Location

Mumbai | India

Job description

Job Responsibilities

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Knows the credit policy of the hotel and how to code each reservation.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel-s policy on guaranteed reservations and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Helps develop room revenue and occupancy forecasts.

• Prepares expected arrival list for front office use.

• Assists in preregistration activities when appropriate.

• Monitors advances deposit requirements.

• Handles daily correspondence. Responds to inquires and makes reservations as needed.

• Makes sure that files are kept up to date.

• Maintains a clean and neat appearance and work area at all times.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

• Walk around with the client and ensuring that they secure whatever services they are in need of.

• Getting information about areas of interest in order to target more clients in particular seasons.

• Making arrangements for clients travel programs.

• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

• To be aware of all front office procedures and assist with reception duties when required.

Job tags

Salary