Enterprise Technology Information - Technician

Location

Mumbai | India

Job description

We are seeking an ETI Helpdesk Technician for our Mumbai/Bengaluru/ Hyderabad offices. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

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What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.
• You will have the flexibility to manage your days in support of our commitment to work/life balance.
• You will join a culture that has received multiple top Places to Work awards.
  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.
  • We understand that embracing our differences is what unites us as a team and strengthens our foundation.
  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.
  • Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts.

What Work You Will be Responsible For:

• Requires on-call availability in rotating 24x7x365 schedule.
• Be logged into the Help Desk hunt group and answer inbound support calls.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Monitor incident queue and process incidents in a timely manner adhering to defined ticket SLA s.
• Update incident ticket status, resolution, and close details.
• Escalate unresolved and priority high incidents to Sr. Technicians.
• Perform remote troubleshooting for computers and mobile devices through diagnostic techniques and pertinent questions.
• Install and configure computer hardware operating systems and applications and perform routine maintenance.
• Read, understand, and follow technical procedures and processes.

Basic Qualifications:

• Associate or bachelor s degree in computer science in related field.
• 0 to 4 years of experience as a Computer Technician or IT environment (discipline).

Preferred/Desired Qualifications:

• Master s degree in IT or equivalent field.
• Strong understanding of Microsoft operating systems and office products
• Strong customer service, good communication skills and active listener.
• Experience in using Ivanti or a similar ticketing system.
• Work scheduled shifts, and could work varied hours, days, nights, weekends, and overtime as dictated by business needs or department heads.
• Basic understanding of TCP/IP, Networking, VPN and Wi-Fi technologies.
• PC imaging, and support audio/video conferencing equipment.
• Ability to prioritize workload and manage time effectively.
• May require flexibility to travel to other local offices when deemed necessary.

Job tags

Salary