Ocean Flex International Pvt Ltd
Location
Pune | India
Job description
- Position: ServiceNow Administrator: Full time /This position is also open on Contract on immediate basis Duration 3 Months)
Job Description:
- Configure and maintain ServiceNow modules applications and workflows to meet business requirements.
- Manage users groups and roles ensuring appropriate access controls and permissions.
- Perform regular platform updates patching and system maintenance.
- Collaborate with various teams and stakeholders to understand their requirements and provide effective solutions.
- Offer prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform.
- Ensure a high level of customer satisfaction through clear communication and problem resolution.
- Design and develop ServiceNow solutions custom applications and scripts to enhance platform functionality.
- Identify bottlenecks and develop optimizations & customizations based on needs.
- Create and maintain ServiceNow reports dashboards and performance analytics to monitor system performance and key performance indicators.
- Innovate and develop new solutions to meet evolving business needs
- Document ServiceNow configurations processes and procedures for knowledge sharing and future reference.
- Provide training and guidance to endusers and colleagues on how to effectively use the ServiceNow platform.
- Work with other IT team members to drive the best adoptions and use of the ServiceNow platform
- Stay uptodate with industry best practices emerging technologies and ServiceNow updates.
- Identify opportunities for platform enhancement and efficiency improvements.
Required Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (preferred).
- ServiceNow Certified System Administrator (CSA) certification is highly desirable.
- Proven experience as a ServiceNow Administrator or in a similar role.
- Strong technical knowledge of ServiceNow modules applications and scripting languages (JavaScript AngularJS etc.).
- Excellent problemsolving skills and a customerfocused approach.
- Strong communication and interpersonal skills to effectively interact with both technical and nontechnical stakeholders.
- Ability to work collaboratively in a team and independently when necessary.
- Experience with ITIL processes and methodologies is a plus.
platform enhancement,servicenow admin,angularjs,servicenow workflows,new solutions development,technical support,scripts,reports,dashboards,customizations,emerging technologies,servicenow solutions,itil processes,efficiency improvements,servicenow applications,javascript,performance analytics,servicenow updates,patching,training,servicenow certification,system maintenance,platform updates,customer satisfaction,optimizations,methodologies,angular,knowledge sharing,custom applications,industry best practices,servicenow modules
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