Quality Lead - First Advantage - Bangalore, India
Location
Bangalore | India
Job description
Position Summary:
Adaptive, curious, and dynamic. First Advantage’s QA team is dedicated to operational quality excellence. Whether understanding process performance, navigating operational client escalations, or conducting root cause analysis, the QA team is on the frontlines of continuous improvement and identifying solutions to transform quality within Operations.
In this role, you will drive defects and manage escalations to resolution to ensure that processes are compliant with internal and external regulations and quality standards. Partnering with Operations experts, you will define, document, and maintain a feedback loop of quality and process improvement opportunities. You will prepare, maintain, analyze, and present metrics and audit reports. You will identify solutions and give input into failure investigations and make recommendations for process improvements.
Essential Duties and Responsibilities: - Drive defects and manage escalations to resolution. Perform quality analysis, drive consistency, and continuous improvement on global and US orders across all standard processes and screening types.
- Collaborate with Operations, Account Management, Customer Success and Product Development teams on root cause analysis and solution recommendations
- Leverage shared technology tools and practices to remove waste and improve quality sooner
Experience: - 6 years of experience in quality assurance, operations, problem solving, or continuous improvement
Other Knowledge, Skills, Abilities or Certifications:
Preferred: Agile (Kanban preferred), Six Sigma, Content / Issue Repository systems, Project Management
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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