Freshworks
Location
Chennai | India
Job description
We are looking for an analytics lead to join our growing team of data analytics experts and
manage the processes and people responsible for accurate data collection, processing,
modelling and analysis. The ideal candidate has a knack for seeing solutions in sprawling
data sets and the business mindset to convert data into insights and strategic opportunities
for our company. The Analytics lead will work closely with leaders across the marketing and
sales org to support and implement high-quality, data-driven decisions. They will ensure data
accuracy and consistent reporting by designing and creating optimal processes and
procedures for analytics employees to follow. They will use advanced data modeling,
predictive modeling and analytical techniques to interpret key findings from company data
and leverage these insights into initiatives that will support business outcomes. The right
person for the job will apply their exhaustive knowledge of data analysis to solving real-world
problems faced by our company and finding opportunities for improvement across multiple
projects, teams and business units.
Responsibilities
. Lead cross-functional projects using advanced data modeling and analysis
techniques to discover insights that will guide strategic decisions and uncover
optimization opportunities.
. Build, develop and maintain data models, reporting systems, data automation
systems, dashboards and performance metrics support that support key business
decisions.
. Oversee the design and delivery of reports and insights that analyze business
functions and key operations and performance metrics.
. Ensure accuracy of data and deliverables of reporting with comprehensive policies
and processes.
. Manage and optimize processes for data intake, validation, mining and engineering
as well as modeling, visualization and communication deliverables.
. Examine, interpret and report results of analytical initiatives to stakeholders in
leadership, technology, sales, marketing and product teams.
. Organize and drive successful completion of data insight initiatives through effective
data analysis and productive collaboration with stakeholders.
. Communicate results and business impacts of insight initiatives to stakeholders
within and outside of the company.
Graduate degree or equivalent, preferably in Statistics/Operational
Research/Mathematics, MBA preferred
. Atleast 7-8 years of professional experience in Business Intelligence/Data
Analytics/Modelling, preferably in an IT product/ e-commerce/ SaaS company
. Strong SQL skills, ability to perform effective querying involving multiple tables and
subqueries.
. Understanding of and experience using analytical concepts and statistical
techniques: hypothesis development, designing tests/experiments, analyzing data,
drawing conclusions, and developing actionable recommendations for business units.
. Demonstrated experience in predictive analysis, and expertise in R, SQL, Python and
visualization tool - PowerBI, Tableau, Qlik, etc.
. Experience and knowledge of statistical modeling techniques, working knowledge of
data mining principles.
. Experience working with and creating databases and dashboards using all relevant
data to inform decisions.
. Experience using analytics techniques to contribute to company growth efforts,
increasing revenue and other key business outcomes.
. Strong problem solving, quantitative and analytical abilities.
. Strong ability to plan and manage numerous processes, people and projects
simultaneously.
. Excellent interpersonal, communication, collaboration and delegation skills.
. Self-starter, independent and comfortable with ambiguity
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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